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Customer Community - Email Marketing

 


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The new products module has radically improved the way our dealers view our offerings. The multiple images and full descriptions ensure the correct information is available to dealers and end customers alike. Sue Crowe Executive Director Tabata Australia

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Build A Customer Community

 
Most organisations store their customer and prospect information in a variety of sources. Often contact information is spread across multiple sources such as outlook, accounting systems and even multiple spreadsheets held by different people.
 
Customer Community allows you to consolidate all these different sources into one central easy to use database accessible to all staff in your organisation. Consolidating all contacts in the one place allows you to segment by contact type, product of interest and even timeframe to order allowing for maximum results with efficient use of resources. No more incorrect addressing of contacts and updates are reflected across the origanisation.
 
Once you have your consoldiated database, quickly realise opportunities with personalised email communication or even SMS to promote special offers, breaking news or any information of interest to the contacts. 
 
These suimple steps get you started, our consultants help every step of the way to ensure you succeed. 
 
  • Community Building
    Customer Community provides customisable 'Join our mailing list' and 'Tell a Friend' sign up tags for your website and newsletters.
  • Import/Export
    Easily import your existing permission-based database. View, manage and export all your email lists in a web-based format - from anywhere!
  • Customisable Sign up Form
    Set up interest categories and collect demographic information from your subscribers. Easily customise the look & feel of the form to meet your unique requirements. Track where you are gathering your subscribers. Eg. Website, Newsletters, Referrals etc.
  • Subscriber Management
    Every subscriber communication includes unsubscribe and my account links. This assures your subscribers you have used a legitimate permission-based system and allows them to keeps records accurate. Customer Community is SPAM Act compliant.
  • Tell a Friend
    Watch your subscriber list grow as your customers and visitors forward relevant information, newsletters and articles to their friends with the 'Tell a Friend' feature. Over 90% of referred subscribers make a purchasing decision in the first 30 days.
  • Permission Based
    Customer Community automatically includes an opt-in with confirmation for those who join your mailing list and a opt-out for those wishing to unsubscribe.
  • Communication Tracking
    Add notes about your contacts, share comments with your co-workers. Remove miscommunication by an online log of all customer contacts which will improve customer service.

Create & Send Eye-catching Newsletters / Emails in Minutes!

  • Easy Newsletters
    Create and send professional online newsletters in minutes with Customer Community.
  • Easy News Flashes and Specials
    Send all or selected individuals from your community and let them know about special offers and events. React instantly to maximise your revenue opportunities.
  • Tailor Made Templates
    Set up includes a set of ready-made templates to suit your existing web design. You will be able to quickly create and publish newsletters, announcements, promotions, event invitations and more using these templates.
  • Use Templates provided or customise it to create different effects
    No design or HTML skills required. Customise each Newsletter with your colours and logo - easily add links, paragraphs, specials and more. Simple text editing is easy - bold, underline and bullets. Customer Community formats in HTML and text so you don't have to.
  • HTML and Text Support
    Automatically delivers HTML & text versions and auto-detects which version to display to recipients.
  • Powerful Personalisation
    Easily personalise each newsletter with a custom greeting or use the information you collect on the visitor sign up form for advanced personalisation. Eg. Dear {Firstname}

     
 
     
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